At Luck99 we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how we protect it, and what rights you have over your own data. We've written it to be clear and readable — not buried in legal jargon.
These are the core privacy commitments every Luck99 user can rely on. Full details are in the policy sections below.
Every piece of data you send to or receive from Luck99 travels over an encrypted SSL connection. Your personal and financial information is never transmitted in plain text — ever.
Luck99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it to operate your account, nothing more.
Luck99 only collects the data that is genuinely necessary to operate your account and comply with our legal obligations. We do not collect data "just in case" — if we don't need it, we don't ask for it.
You can access, correct, export, or request deletion of your personal data at any time by contacting our support team. We respond to all data requests within 7 working days.
This Privacy Policy applies to all users of Luck99, the online sports betting platform accessible at luck99.im. When this Policy refers to "Luck99", "we", "us", or "our", it means the operators of the luck99.im platform. When it refers to "you" or "your", it means any registered or unregistered user who accesses or uses the Luck99 website, mobile interface, or any associated services.
Luck99 acts as the data controller for all personal information collected through the platform. That means we decide what data is collected, why it is collected, and how it is stored and used. If you have any questions about how we handle your personal information, the contact details in Section 13 will get you to the right person.
Plain English: Luck99 is responsible for your data. This policy tells you everything we do with it — and everything we don't.
Luck99 collects personal data in the following categories. We collect the minimum amount necessary for each purpose and do not retain data beyond the period for which it is needed.
When you create a Luck99 account, we collect your full legal name, date of birth, mobile phone number, and your preferred payment method identifier (such as your Easypaisa or JazzCash account number). This information is required to open your account, verify your identity, and process transactions. Registration cannot be completed without providing these details.
To comply with responsible gaming requirements and to verify that you meet the minimum age of 18 years, Luck99 may request a copy of a government-issued identity document such as a CNIC, passport, or driving licence. This data is used only for verification purposes and is stored securely with access restricted to authorised verification personnel.
Luck99 records details of all deposits and withdrawals made through your account — including transaction amounts, dates and times, and the payment method used. We do not store full card numbers or full mobile wallet credentials on our servers. Payment credentials are handled by our payment processing partners using tokenisation.
We record all bets placed on your Luck99 account including the markets selected, stake amounts, odds accepted, and outcomes. This data is used to settle your bets, generate your account statement, and — in aggregate, anonymised form — to improve Luck99's odds and market quality.
When you access Luck99, we automatically collect technical data including your IP address, device type, operating system version, browser type, and session duration. This data is used for security monitoring, fraud detection, and platform performance improvement.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, phone number | Account creation and identity verification |
| Verification Documents | CNIC, passport copy | Age verification and KYC compliance |
| Financial Data | Transaction amounts, payment method IDs | Processing deposits and withdrawals |
| Betting Activity | Markets, stakes, odds, outcomes | Bet settlement and account statements |
| Technical Data | IP address, device type, session logs | Security, fraud prevention, performance |
| Communications | Support chat and email records | Customer service and dispute resolution |
Luck99 uses your personal data only for the following specific purposes. We do not use data collected for one purpose to carry out an unrelated purpose without first informing you and, where required, obtaining your consent.
Your registration data is used to create, maintain, and operate your Luck99 account. This includes processing your login, displaying your account balance and betting history, and enabling you to place bets and withdraw winnings. Without this data, the platform cannot function for you.
Financial transaction data is used to process deposits to your Luck99 wallet and to execute withdrawals to your registered payment method. Luck99 passes transaction data to its payment processing partners solely for the purpose of completing the relevant transaction. Payment partners are contractually prohibited from using this data for any other purpose.
Luck99 uses identity data and technical data to verify user ages, detect fraud, prevent money laundering, and identify and block suspicious account activity. This processing is a legal obligation on Luck99 and cannot be opted out of. Users who do not complete verification when requested may have their accounts restricted.
Luck99 analyses betting activity data in aggregate and at individual account level to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, our responsible gaming team may contact you. This monitoring is carried out in your interest and is part of Luck99's commitment to player protection.
When you contact Luck99 support via live chat or email, the content of your communication and your account details are used to resolve your query. Support conversations are retained for a period of 24 months to assist with follow-up queries, disputes, and quality improvement.
Aggregated, anonymised technical and betting data is used to improve the Luck99 platform — identifying performance bottlenecks, improving odds accuracy, and understanding which features Pakistani bettors use most. This data cannot be traced back to any individual user.
Luck99 processes your personal data on the following legal bases:
Luck99 does not sell your personal data. We share it only with the following categories of recipients, and only to the extent necessary for each purpose:
To process deposits and withdrawals in PKR, Luck99 shares transaction data with its payment processing partners including Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners facilitating IBFT transfers. Each partner is bound by a data processing agreement and may not use your data for any purpose other than completing the transaction.
Where Luck99 uses a third-party service to assist with identity document verification, the document image and extracted data points are shared with that provider solely for the verification purpose. Verification providers are required to delete this data once verification is complete and may not retain it for other purposes.
Luck99 may disclose account and transaction data to law enforcement agencies, financial regulators, or other governmental authorities when legally required to do so — for example in response to a court order or official regulatory investigation. Luck99 will notify you of such disclosures where it is legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of Luck99's business, user account data may form part of the transferred assets. In such circumstances, Luck99 will notify registered users in advance and the successor entity will be bound by the terms of this Privacy Policy or an equivalent that provides no lesser protection.
Luck99 will never share your personal data with advertisers, data brokers, or third-party marketing companies. If you receive marketing from a third party claiming an association with Luck99 that you did not sign up for, please report it to support@luck99.im immediately.
Protecting the personal and financial data of Luck99 users is one of our highest operational priorities. We implement the following technical and organisational measures to keep your data secure:
Despite these measures, no online platform can guarantee 100% security against every possible threat. If you suspect your Luck99 account has been accessed without your authorisation, contact support@luck99.im immediately and change your password.
Luck99 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Identity verification documents | 5 years from verification date | Anti-money laundering obligations |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Betting history | 5 years from bet date | Dispute resolution and regulatory audit |
| Support communications | 24 months from last interaction | Service quality and dispute resolution |
| Technical/device logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent for regulatory purposes |
When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised data — which cannot be traced back to any individual — may be retained indefinitely for statistical and platform improvement purposes.
Luck99 uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how users interact with the platform. A cookie is a small text file that is placed on your device when you visit a website.
You can manage optional cookie settings through your browser's settings. Clearing all cookies will log you out of your Luck99 session. Luck99 does not use third-party advertising cookies or share cookie data with advertising networks.
As a Luck99 user, you have the following rights over your personal data. You can exercise any of these rights at any time by contacting support@luck99.im — we respond to all data rights requests within 7 working days.
To exercise any of the above rights, email support@luck99.im with "Data Rights Request" in the subject line. Please include your full name, registered mobile number, and a description of the right you wish to exercise. We may need to verify your identity before processing the request.
Luck99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Luck99 or provided personal data to us, please contact support@luck99.im immediately. Upon receiving and verifying such a report, Luck99 will close the underage account, cancel all pending transactions, and delete the personal data associated with it as quickly as possible.
Parents and guardians in Pakistan are strongly advised to use device-level parental controls to prevent minors from accessing online betting platforms. Luck99 supports and encourages these measures as part of our commitment to child safety.
Luck99 may send you promotional communications about new features, special PSL betting offers, deposit bonuses, and other platform news. We will only send these communications if you have given explicit consent to receive them at the time of registration or through your account settings.
You can withdraw your consent to marketing communications at any time by:
Withdrawing marketing consent does not affect your ability to use the Luck99 platform or your entitlement to operational communications — we will still send you essential account notifications such as password change confirmations, withdrawal processing updates, and responsible gaming alerts.
Luck99 reviews this Privacy Policy regularly and updates it when necessary to reflect changes in our data practices, changes in applicable law, or to improve clarity for our users. When material changes are made, we will notify registered users via the mobile number or email address on record at least 7 days before the changes take effect. The updated policy will be published at luck99.im/privacy-policy with the revised effective date clearly shown at the top of the page.
Continued use of the Luck99 platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept a revised policy, you should close your Luck99 account before the effective date.
Minor changes — such as corrections of typographical errors, clarifications that do not alter the substance of how data is processed, or updates to contact details — may be made without prior notification, though the updated date at the top of the page will always reflect the most recent revision.
If you have any question about this Privacy Policy, want to exercise any of your data rights, want to report a suspected privacy breach, or want to raise any concern about how Luck99 handles your personal information, please reach out using the following contact details:
Luck99 responds to all substantive privacy queries and data rights requests within 7 working days. Complex requests — such as full data exports or deletion requests that require verification — may take up to 30 days to complete. We will acknowledge receipt within 48 hours in all cases.
For responsible gaming concerns, including self-exclusion requests, please visit the dedicated Responsible Gaming page where same-day processing is available for exclusion requests.
This Privacy Policy should be read alongside the Luck99 Terms and Conditions. Together, these two documents govern the full relationship between Luck99 and its users.
The full rules governing your Luck99 account — betting, payments, bonuses, and prohibited conduct.
Read T&CsTools, deposit limits, self-exclusion, and support resources for Luck99 users in Pakistan.
Learn MoreAnswers to the most common questions from Pakistani Luck99 users about accounts, payments, and bets.
View FAQOur mission, values, team, and the story of how Luck99 became Pakistan's most trusted betting platform.
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